What Can I Expect From a Chat Bot Application?
A chatbot is a program that runs on the Internet, similar to an email program, which can perform many of the same functions as a real person would. For example, a chatbot can be used for dating, business transactions, or even communicating with friends. This type of software can also be used in social networking sites to automate chatroom functions. However, a chatbot differs from chatrooms because it is able to function independently, without the need of human intervention. It is basically a computer program that is capable of running on its own and may be programmed in a number of different ways.
A chatbot, as a program, can be programmed in such a way that it will chat away without any specific time frame in mind. For example, a bot might tell the user experience updates ten minutes after the program was installed. This allows the user to have a better understanding of the situation at hand and helps to prevent frustration over the long term. In terms of solving problems, chat Bots make solving problems much easier because of their general “robot” attitude.
The typical chat bot will chat away without any form of notification such as sound or visual prompts. Unlike traditional programs that require the use of icons to indicate buttons, most chat Bots simply use special symbols to represent commands. Therefore, instead of having to scroll down and locate a specific icon, you simply need to look at a corner of the screen and the chat bot will have the information you need.
Because chat bots do not require users to manually input commands or answer questions, they greatly reduce errors that occur during conversation. The lack of user interaction also reduces frustration as well as making the whole interaction experience much simpler. As mentioned before, chat bot programs have advanced artificial intelligence. This means that the chatbot has learned from previous interactions and can predict certain types of conversations. These types of intelligent chat Bots are more prevalent throughout the World Wide Web.
Although chat bot technology is powered by sophisticated artificial intelligence, it is not an advanced Artificial Intelligence system. In other words, the chat bot can carry on a conversation but it cannot program itself. It cannot tell the difference between a real person and a random internet user, nor can it tell the number of people it converses with at once or what it will say next.
The future of chat applications will be driven by machine learning. Machine learning refers to a process in which software programs are trained to perform specific tasks by ingesting large amounts of data. The goal of the future of chat applications is for these artificially intelligent programs to be able to interact with humans and change the way we do things on a daily basis.
Chat Bot technology will also be used heavily in customer service applications. Since most customers these days want personalized experiences, chat bots will make interacting with customer service agents easier and more efficient. These chat bots will help customer service reps by providing valuable information about the problems a customer is having and possibly suggesting solutions. They will be able to predict certain questions that will allow the agent to know if a solution will apply to their individual case or if a different solution should be explored.
Chat Bot technology may seem overly complex for a web app Bot. However, the reality is that building a bot using traditional programming languages like Java and Perl was very difficult and required a significant up front investment. Bot developers had to hire programmers and designers, purchase programming libraries, and spend significant amounts of time training their bot. Today, due to the advances being made in Artificial Intelligence and machine learning, chat bots are much easier to build and use.
